Shipping policy

Order Processing — Orders are processed within 1–3 business days. You'll receive a tracking number by email once your order ships.

Delivery Times (estimated):
- United States: 7–15 business days
- Canada: 8–16 business days
- Australia: 7–14 business days

Delivery times are estimates and can be affected by carrier delays, customs, or peak seasons.

Shipping Cost — Shown at checkout. We offer free shipping on qualifying orders.

Tracking — Track your order anytime with the link in your shipping confirmation email.

International Shipping & Customs — Any customs fees, taxes, or import duties are the responsibility of the customer where applicable.

Delivered Status (Porch Piracy) — Eviona relies on the official tracking information provided by our shipping carriers. Once a package is marked as "Delivered" by the carrier to the address provided at checkout, risk of loss transfers to the customer. We are not responsible for packages that are stolen, misplaced, or lost after a confirmed delivery status. Please contact your local carrier to file a claim for any post-delivery theft.

Incorrect Address — Please ensure your shipping address is 100% correct and complete before placing an order. We are not responsible for non-delivery or packages delivered to an incorrect address due to errors provided by the customer. In such cases, the order will not be eligible for a refund or free replacement.

Questions? Email contact@eviona.store.